QUESTIONS ABOUT OUR DOG CARE SERVICES
Have a question about our services? Hopefully we’ve answered it below but if not, please reach out and we will be glad to add it to our list!
What Is The Free Consultation?
The consultation is a chance for you to meet Homedog, ask questions and ensure you are comfortable with us providing you and your dog with daily care. It is also a chance for us to meet you and your dog(s) and ask questions about the types of service you are interested in and ensure we are the right solution for you and your dog(s). The consultation typically lasts 20-30 minutes and can be at your home, the park or any where you and your dog(s) feel most comfortable.
What’s Your Service Area?
We provide service to all of Columbus and the surrounding cities accessible by way of 270. See a service map here.
Are You Bonded and Insured?
Yes, we are fully bonded and insured to care for, train, transport and board dogs.
How Far In Advance Do I Need To Schedule?
24-48 hours is best to ensure availability but we understand that part of the reason you need our service is to help you when the unexpected occurs so no task is unmanageable. Check out our online schedule for our full availability or call, text or email and we will let you know what we can make work.
What Are Your Hours?
Our service visits are scheduled according to your needs but to ensure we answer your request in a timely manner it is best to contact us between 6am and 8pm. Learn more about Homedog’s services and policies here.
How Do I Pay?
We accept cash, credit, check, PayPal and Venmo though there is a small service charge (2.5%) for credit card payments. If you need to use our dog care services while you are away, that’s fine too! We can come and help you out and provide an invoice later or you can pay us electronically before, during or after our visit. Whatever you prefer, we are all about convenience and helping make your life a little less stressful!
What Type Of Training Do You Provide?
We offer basic obedience training using positive reinforcement. We do not handle behavioral or aggression issues but can recommend local trainers to assist with any training needs outside of our capabilities.
What Kind Of Experience Do You Have?
We are lifelong dog lovers who’ve adopted and trained everything from mutts and sheep dogs to cocker spaniels and yorkies and most recently bully breeds. We’ve worked with and learned from several trainers, volunteer organizations and shelters such as the Franklin County Dog Shelter while providing dog care services related to handling, caring for and walking dogs.
What Is Your Cancellation Policy?
We are there for your dog when you can’t be, so if you get home sooner than expected please call us as soon as you know. Cancellations less than 15 minutes before your scheduled visit will result in a charge of $10. Learn more about Homedog’s services and policies here.